Privacy Policy

1. Introduction

Surawe ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you visit our website or place an order with us.

2. Information We Collect

We collect the following categories of information:

• Personal Identifiers: Name, email address, phone number, and delivery address provided during checkout or account registration.
• Payment Information: Transaction details processed securely by our payment gateway partner. We do not store card or UPI credentials.
• Usage Data: Pages visited, time spent on site, browser type, device information, and IP address collected via cookies and analytics tools.
• Communications: Emails, chat messages, or support queries you send us.

3. How We Use Your Information

We use collected data to:

• Process and fulfil your orders and send order confirmations.
• Provide customer support and respond to queries.
• Send promotional emails and offers (with your consent; you may opt out at any time).
• Improve our website, products, and services through analytics.
• Comply with legal obligations and prevent fraud.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser; however, disabling certain cookies may affect site functionality. We use first-party analytics cookies and do not sell cookie data to third parties.

5. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• Logistics Partners: Name, address, and phone number shared with courier services solely to deliver your order.
• Payment Processors: Transaction data shared with our secure payment gateway to process payments.
• Legal Authorities: When required by law, court order, or to protect our rights.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is retained for a minimum of 5 years for accounting and legal compliance. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

7. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your data. While we take every precaution, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (right to be forgotten).
• Opt out of marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at privacy@surawe.com.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Contact Us

For privacy-related queries or to exercise your rights:

• Email: privacy@surawe.com
• Phone: +91 98765 43210
• Address: Surawe, Hyderabad, Telangana, India